DrayTek users across the United Kingdom faced significant network disruptions in March 2025, sparking concerns among businesses and home users who rely on the company’s routers for stable internet connectivity. The outage, which began early in the morning, resulted in widespread connectivity failures, intermittent performance issues, and reports of devices being unable to establish secure VPN connections.
What Happened?
The disruptions were first noticed around 6 AM GMT, with reports flooding in from different regions of the UK, particularly in major cities like London, Manchester, and Birmingham. Users reported an inability to access the internet, significant packet loss, and sudden disconnections. Some businesses relying on DrayTek hardware for secure remote work connections were left scrambling for alternative solutions.
DrayTek’s Response
DrayTek acknowledged the issue via its official support channels, stating that their engineers were actively investigating the problem. While initial speculation pointed toward a firmware-related issue or a possible cyber attack, no official cause has yet been confirmed. By mid-afternoon, the company provided a workaround for affected users, suggesting a rollback to previous firmware versions and advising manual DNS configuration changes.
Impact on Businesses and Users
The outage had a severe impact on businesses that rely on DrayTek’s networking equipment, particularly small to medium-sized enterprises using VPNs for remote work. Some IT professionals suggested that affected users switch to backup networking solutions or temporarily disable certain security features to restore connectivity.
Speculation and Community Reactions
On social media and online forums, users speculated on the possible causes, with some suggesting a large-scale configuration error from DrayTek’s end. Others feared a cyber attack, given the increasing number of security breaches in networking hardware. However, without an official statement, these remain unconfirmed theories.
What’s Next?
DrayTek has assured its customers that a full report on the incident will be provided once investigations are complete. Users are advised to keep their firmware updated and follow official recommendations from DrayTek’s support team.
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